Day 92/183: Have you tried turning it off and on again?

Ill Communication: A Very Short Play

Upper Management: How do you all feel about having calls to your currently inaccessible campus work phones forwarded to your mobiles?
Us: Our personal mobiles?
UM: Yes.
Us: That would be an emphatic no.
UM: OK, how about having calls redirect to your Skype for Business accounts?
Us: That would be acceptable.
UM: Great! Here are instructions on how to set that up through the IT portal.
Us: We've all tried and none of us have that option available to us.
UM: Oh dear. We've opened a service desk request on your behalf to correct that.

~~~Three Weeks Later~~~

IT: We've fixed your issue! Please log out of Skype for Business and log back in, and then you'll be able to redirect your calls.
Us: Um, so, we've all tried, and what you've done is enable calls to be re-directed from our Skype for Business accounts to our currently inaccessible campus work phones. We still don't see the option to do the reverse on the IT portal.
IT: ....Ohhhh, is that what you wanted? Sorry.
Us: ...

We're going to be back on campus full time before this gets fixed, aren't we.