Exactly this. And I have one person I work with who appears to have set her email to always send a read receipt (though, thinking about it, maybe she has now switched that off). But it meant she got multiple emails from me, probably. One when I triaged it, and then tagged it unread and filed it in Actions, another when I actually replied to it. And if I picked up from the mailbox, she might have had a third when the triage person for the shared box told her we'd get to her edit in $time. So three emails telling her someone read it, two of them alongside Actual Responses.

H