Unimaginative Racism is Unimaginative

[nanila]

My message to Virgin Trains Customer Relations:

Hello,
I was on the [HH:MM] on Thursday, 7 July 2016, from London Euston to Birmingham New Street. I had booked Seat [XX] in Quiet Coach [Y]. Just above my seat on the Quiet Coach sign, someone had written "BNP". Someone else had tried unsuccessfully to scratch it out, but the graffiti, as shown in the attached photo, was still clearly visible.

As a mixed-race British citizen, I found this unsettling. I did not particularly enjoy sitting underneath a blatant piece of unimaginative racist propaganda for the entirety of my journey. Would it be possible for the sign in the coach of that train to be replaced? I presume there is a way of identifying which train was running that route at that time?
Thank you,
[nanila]

Comments

[cmcmck]

Sadly, I suspect this stuff is only going to get worse.

I'm already seeing an increase in anti semitic stuff and given my own family history, that hurts.

[miss_s_b]

That's very polite and precise. Well done.

[recessional]

fyi, the picture won't show for me. (Not that I'm THAT keen to see racist graffiti mind, but I thought I'd note.)

I am likewise impressed with your reserve and precision.

[tree_and_leaf]

That is a good email. I'm sorry you had to write it.

I'm alarmed by the number of people who are sticking their heads in the sand about racism at the moment.

[davidgillon]

Ugh, this is horrendous. It needs stamping down on hard and fast, and even if they do that, it's likely to hit every area of hate crime.

[weaverbird]

Good for you for speaking up (and for sounding so calm as you did so). I hope you hear back from a real person with a proper answer.

[redsixwing]

Good for you; and well written.

I hope they fix it.

[gwendraith]

A well written letter, I'm sorry you had to write it :(